Oven Cleaning Bayswater Service Terms and Conditions

These Terms and Conditions govern the provision of oven cleaning and related services by Oven Cleaning Bayswater to residential and commercial customers. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual or business placing a booking for oven cleaning or related services.

Company means Oven Cleaning Bayswater, the provider of the services.

Services means oven cleaning and any additional cleaning tasks agreed in advance, such as hob, extractor, grill, or appliance cleaning.

Premises means the property where the services are to be carried out.

Operative means a member of staff, technician, contractor or representative of the Company performing the services.

2. Scope of Services

The Company provides professional oven cleaning services within Bayswater and surrounding areas, including, but not limited to, cleaning of ovens, hobs, extractors, ranges, and related kitchen appliances as agreed at the time of booking.

The exact scope of work will be confirmed with the Customer during the booking process and, where necessary, on arrival at the Premises. Any additional work requested on the day will be subject to the Operative’s availability and may incur extra charges.

The Company reserves the right to decline work that falls outside the reasonable remit of domestic or commercial oven cleaning, or where the condition of the appliance or Premises presents a health and safety risk.

3. Booking Process

Bookings may be made by the Customer through the Company’s accepted booking channels. At the time of booking, the Customer must provide accurate information about the type, size, and condition of the oven and any additional appliances to be cleaned.

The Customer must provide the full address of the Premises, access details, preferred dates and times, and any relevant parking or building restrictions. Failure to provide accurate information may result in additional charges or the Company being unable to complete the service.

All bookings are subject to availability and are not confirmed until the Customer receives explicit confirmation from the Company. The Company reserves the right to refuse or cancel any booking at its discretion, in which case any prepayments will be refunded.

4. Access to the Premises

The Customer must ensure that the Operative can gain safe and timely access to the Premises at the agreed appointment time. This includes arranging keys, entry codes, reception access, or informing concierge or building management where applicable.

If the Operative cannot gain access within 20 minutes of the agreed start time due to reasons within the Customer’s control, the appointment may be treated as a late cancellation and a call-out or cancellation fee may apply.

The Customer is responsible for providing a safe working environment, including access to running water, electricity, and adequate lighting. Where parking is restricted or subject to charges, the Customer is responsible for covering any parking costs reasonably incurred by the Company in attending the Premises.

5. Customer Obligations

The Customer must ensure that the oven and appliances to be cleaned are in a condition suitable for cleaning. Excessive grease build-up, severe damage, infestation, or hazardous materials must be declared in advance.

The Customer must remove personal items, food, detachable accessories not related to the oven, and any obstructions around the working area before the Operative arrives. The Company is not responsible for loss or damage to items left in or around the oven.

Children and pets must be kept away from the working area for the duration of the service to ensure health and safety. The Customer must not interfere with the Operative’s work or use the oven while cleaning is in progress or before the appliance has been fully reassembled and deemed safe for use.

6. Pricing and Quotes

The Company will provide a price estimate based on the information supplied by the Customer. All prices are expressed in pounds sterling and are inclusive or exclusive of any applicable taxes as stated at the time of booking.

The Company reserves the right to adjust the quote if the information provided by the Customer is inaccurate or incomplete, or if the condition or size of the appliance is materially different from what was described. Any changes in price will be communicated to the Customer before work proceeds.

Additional charges may apply for heavily soiled ovens, multiple appliances, out-of-hours appointments, difficult access, or extended travel outside standard service areas surrounding Bayswater. These will be confirmed as soon as reasonably practicable.

7. Payments

Payment terms will be communicated at the time of booking. The Company may require a deposit, partial prepayment, or full payment in advance to secure the appointment.

Remaining balances, where applicable, are due on completion of the service unless otherwise agreed in writing. Payments may be made by any method accepted by the Company at the time of the appointment.

For commercial or account customers, alternative payment terms may be agreed in advance. If invoices are not paid by the due date, the Company reserves the right to charge interest and reasonable debt recovery costs in line with applicable legislation.

8. Cancellations, Rescheduling and No-Show

The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise specified by the Company, at least 24 hours’ notice prior to the scheduled appointment time is required to avoid a cancellation charge.

If the Customer cancels with less than the required notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation or call-out fee up to the full value of the booked service, at its discretion.

The Company will use reasonable endeavours to attend at the agreed time, but appointment times are approximate and subject to traffic, operational constraints, and unforeseen circumstances. If the Company needs to cancel or reschedule, it will inform the Customer as soon as reasonably practicable and offer an alternative appointment. The Company shall not be liable for any indirect losses arising from such changes.

9. Service Quality and Complaints

The Company aims to deliver a high standard of oven cleaning. The Customer should inspect the work upon completion while the Operative is still on site, wherever possible, and raise any immediate concerns.

If the Customer is not satisfied with the service, they must notify the Company within a reasonable time, normally within 48 hours of completion, and provide details of the issue, including photographs where appropriate. The Company may, at its discretion, arrange a re-visit to address reasonable concerns relating directly to the quality of the clean.

The Company’s obligation shall be limited to re-performing the affected part of the service or offering a partial refund where a re-visit is not practical. This does not affect the Customer’s statutory rights under applicable consumer law.

10. Limitations of Service

While the Company uses professional cleaning methods and products, complete removal of all marks, stains, carbon deposits, or discolouration cannot be guaranteed, particularly where surfaces are heavily worn, scratched, or damaged.

The Company will not be responsible for pre-existing damage, defects, or deterioration in or around the oven or appliances, including but not limited to worn enamel, damaged seals, defective elements, cracked glass, or corroded parts.

The Operative will not dismantle or repair appliances beyond the level of disassembly required for cleaning and approved by the manufacturer. The Company does not undertake electrical, gas, or mechanical repairs and will not be liable for faults relating to such systems.

11. Liability

The Company will exercise reasonable care and skill in providing the services. However, the Company’s total liability for any loss or damage arising from or in connection with the services, whether in contract, tort or otherwise, shall not exceed the total price paid by the Customer for the specific service in question.

The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity arising from or in connection with the services.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

12. Customer Property and Damage

The Customer must notify the Company as soon as reasonably practicable of any damage allegedly caused by the Operative. The Customer must give the Company a reasonable opportunity to inspect the damage before any repair or replacement is undertaken.

Where damage is caused directly by the negligence of the Company or its Operative, the Company may choose to repair the item, replace it with a similar item, or make a fair monetary contribution toward repair or replacement, subject to reasonable wear and tear and depreciation.

The Company is not responsible for damage arising from faulty installation, poor condition of the appliance, or the use of non-standard parts or materials which cannot withstand normal oven cleaning processes.

13. Waste Handling and Environmental Regulations

The Company is committed to responsible waste handling and compliance with relevant waste and environmental regulations. During oven cleaning, residues such as grease, carbon deposits and used cleaning materials may be generated.

Where practicable, the Company will collect and remove waste generated by the service and dispose of it in accordance with applicable regulations. Some waste may be disposed of using the Customer’s regular household or commercial waste system where permitted and appropriate.

The Customer agrees not to request any disposal method that would breach local waste or environmental regulations. The Company reserves the right to refuse to handle or remove any substances it reasonably suspects to be hazardous, contaminated, or outside the scope of normal oven cleaning operations.

14. Health and Safety

The Company will carry out the services in accordance with its health and safety procedures. The Operative may decline to perform work where conditions at the Premises are unsafe or unsanitary, including but not limited to the presence of infestation, structural hazards, or aggressive behaviour.

The Customer must follow any reasonable instructions given by the Operative relating to safety, including temporary restrictions on the use of the oven or appliances after cleaning until they are completely dry or reassembled.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, power failures, accidents, strikes, public health emergencies, or government restrictions.

16. Privacy and Data Protection

The Company will collect and use personal data provided by the Customer for the purpose of managing bookings, delivering services, processing payments, and handling enquiries and complaints.

The Company will take reasonable steps to keep personal data secure and will not sell or share Customer details with third parties except where necessary to provide the service, meet legal obligations, or as required by law enforcement or regulatory authorities.

17. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in its operations, services, or applicable law. The latest version will apply to new bookings from the date it is made available.

Where a material change affects an existing booking, the Company will notify the Customer as soon as reasonably practicable. Continued use of the services following such notification will constitute acceptance of the updated terms.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by the Company.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior agreements, understandings or arrangements, whether oral or written.

No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company.